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We conduct the evaluation of programmes and projects, in terms of process, impact, and community involvement. We look not only to delivering ‘results’ measured against targets but in assisting clients to move forward, build capacity, and develop robust ongoing monitoring and evaluation systems and processes. Crucial to our evaluations is recognition of the fluidity of various organisations and partnerships and our need as evaluators to be flexible.

All evaluations are individually itemised and costed, however please check our approximate costs for guidance on maximum costs.

There are two distinct elements to evaluation:

  • Process evaluation, and,
  • Impact evaluation,

Process Evaluation

By process is meant those aspects of communication, management, training and all those elements that go together to actually deliver the programme or initiative.

We evaluate process in terms of the effectiveness of communication, training and management processes, and the cost-effectiveness of service delivery, through detailed examination of stated procedures and the interpretation and understanding of the procedures and process by different stakeholder groups, both those delivering and service users.

Impact Evaluation

At the heart of any programme or initiative evaluation is the evaluation of its impact. The impact of any specific programme or initiative can be seen in three ways:

  • The impact on those using the services or facilities the programme or initiative is providing
  • The impact on those delivering the services or facilities
  • The impact of the programme or initiative on the local community in general

The impact of a project or programme can be quantitatively evaluated in terms of outputs, short-term outcomes or long-terms outcomes, and can also be qualitatively evaluated in terms of changes of perception of the different stakeholders over the sort or long term.


We are crucially aware of the need to involve all stakeholders in evaluation. This means in practice that we tend less to work for people than with people. In many cases significant stakeholders are those for whom the services or programme being evaluated are intended. To this end we try at all times to involve members of the local community. Several processes are put in place to facilitate this. We try to encourage partnerships and other organisations to involve service users at the evaluation planning stage and in terms of developing questionnaires and interview scripts. We also conduct training in the uses and value of social research methods for members of the local community to give them the opportunity to better understand the purpose of evaluation and the reasons why specific methods are used, and to involve themselves in data collection and analysis.

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